Question 1

How long until my order ships?

Accepted Answer

Every Yarnimal is made to order, so please allow 2–4 working days to dispatch. Delivery then takes about 3–7 days depending on your pincode.

Question 2

Do you ship all over India?

Accepted Answer

Yes! We ship to almost every serviceable pincode in India via our courier partners. You'll see available options and costs at checkout.

Question 3

Is Cash on Delivery available?

Accepted Answer

Yes, COD is available on most pincodes. Online payments (UPI, cards, net banking, wallets) are processed securely by Razorpay.

Question 4

Are Yarnimals safe for babies?

Accepted Answer

We use child-friendly yarn and hypoallergenic stuffing. Pieces with safety eyes are not recommended for children under 3 — ask us for embroidered eyes instead.

Question 5

How do I wash my Yarnimal?

Accepted Answer

Spot clean gently with mild soap and cool water, then air dry flat. Please don't machine wash, tumble dry or iron.

Question 6

Can I request custom colours or a custom design?

Accepted Answer

Absolutely. Message us on WhatsApp or through the contact form with what you have in mind and we'll share a quote and timeline.

Question 7

Can I cancel or change my order?

Accepted Answer

Since each piece is handmade to order, please message us within 12 hours of ordering. Once stitching has started we may not be able to cancel.

Question 8

What if my order arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with an unboxing photo or video and we'll arrange a replacement or refund.

Question 9

How do I track my order?

Accepted Answer

Use the Track Order page with your order number and phone number, or log in to see all your orders under My Account.

Frequently asked questions