Question 1

How long until my order ships?

Accepted Answer

Everything in our shop is already made and in stock, so we dispatch within 2-3 working days. Delivery then usually takes 2–5 working days, depending on your pincode.

Question 2

Do you ship internationally / export?

Accepted Answer

Yes — we're a licensed exporter and ship to customers and businesses worldwide. International orders are handled by enquiry (minimum order applies): send us the details on our Export page and we'll reply with pricing, shipping to your country and timelines.

Question 3

Where do you deliver website orders?

Accepted Answer

Orders placed on this website are delivered to serviceable pincodes across India; for other countries, see the export question above. We ship across India through our courier partners. You'll see delivery options and any shipping charges at checkout, before you pay.

Question 4

Is Cash on Delivery available?

Accepted Answer

Yes, COD is available on most pincodes (₹49 extra on orders under ₹499, shown at checkout). Online payments (UPI, cards, net banking, wallets) are processed securely by Razorpay and have no extra fee.

Question 5

Are Yarnimals safe for babies?

Accepted Answer

Every piece is crocheted tightly in soft yarn and checked by hand before it ships. Pieces with safety eyes or other small parts are not suitable for children under 3 — ask us about embroidered eyes instead — and babies should always be supervised during play. Each product page lists its materials and care.

Question 6

How do I wash my Yarnimal?

Accepted Answer

Spot clean gently with mild soap and cool water, then air dry flat. Please don't machine wash, tumble dry or iron.

Question 7

Can I send it as a gift?

Accepted Answer

Yes! Tick “This is a gift” at checkout for free gift wrapping and a handwritten message card, and enter the recipient’s name and address. We never put prices inside gift parcels. If you choose cash on delivery, the recipient pays when it arrives — so pay online to send it fully paid.

Question 8

Do you take custom or bulk orders?

Accepted Answer

Yes. Custom colours, personalised pieces and bulk orders (return gifts, baby-shower hampers, corporate gifting) are made specially for you. Message us on WhatsApp or through the contact form with what you have in mind and we'll share a price and timeline before we start.

Question 9

Can I cancel or change my order?

Accepted Answer

Yes — you can cancel free of charge any time before your order is dispatched. Open your order (My account → Orders, or the link in your order email) and tap Cancel order — online payments are refunded in full automatically. Once it has shipped it can't be cancelled. See our Cancellation & Refund Policy for details.

Question 10

What if my order arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with photos or an unboxing video and we'll arrange a free replacement or a full refund.

Question 11

How long do refunds take?

Accepted Answer

Approved refunds are processed within 5–7 working days to your original payment method (COD orders by UPI or bank transfer).

Question 12

How do I track my order?

Accepted Answer

Use the Track Order page with your order number and phone number, or log in to see all your orders under My Account.

Frequently asked questions