Cancellation & Refund Policy

Every Yarnimal in our shop is handmade and ready to ship. This policy explains when you can cancel an order, which items qualify for a replacement or refund, and how refunds are paid.

Cancelling an order

• You can cancel any order free of charge until it is dispatched: open the order (My account → Orders, or the “View your order” link in your order email) and tap Cancel order, or contact us with your order number. Online payments are refunded in full automatically.
• Orders that have been dispatched cannot be cancelled.
• Custom and bulk orders are made specially for you, so they cannot be cancelled once work has started. We will confirm this with you before we begin.
• If we are unable to fulfil your order for any reason, we will cancel it and refund you in full.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, tell us within 48 hours of delivery: open the order (My account → Orders, or the “View your order” link in your order email) and tap Report a problem to send clear photos, or contact us with your order number and photos or an unboxing video. Once we verify the issue, we will offer a free replacement or a full refund, whichever you prefer. You will not be charged for return shipping in these cases.

Items that cannot be returned

• As these are handmade items, and many are baby products, we do not accept returns or exchanges for change of mind (for hygiene reasons).
• Custom, personalised and bulk orders are not eligible for return or refund, unless they arrive damaged or defective.
• Small natural variations in colour, size or finish are part of handmade products and are not considered defects.

How refunds are paid

• Approved refunds are processed within 5–7 working days. Online payments are refunded to the original payment method; the amount then reflects in your account as per your bank's timelines.
• Cash on delivery orders are refunded by UPI or bank transfer to details you share with us.
• We will confirm by email or WhatsApp once your refund has been issued.

How to request a cancellation or refund

Contact us with your order number using the details below or on the contact page. Shipping details are in our Shipping Policy.