Refund & cancellation policy

Cancellations

You can cancel an order within 12 hours of placing it by contacting us with your order number. After that, stitching may already have begun and we may not be able to cancel.

Eligible refunds

• Orders cancelled within the cancellation window.
• Items that arrive damaged or incorrect, reported within 48 hours of delivery with photo/video proof.
• Orders we are unable to fulfil for any reason.

How refunds are issued

Approved refunds for online payments are issued to the original payment method via Razorpay, and typically reflect within 5–7 working days depending on your bank. COD refunds are made by UPI or bank transfer.

Non-refundable

Custom or personalised orders, and change-of-mind requests after dispatch, are not eligible for refunds.

Contact

Reach us through the contact page with your order number for any refund or cancellation request.