Privacy Policy

This policy explains how Yarnimals (operated by Jamila Nagda Wala) (“Yarnimals”, “we”) collects, uses and protects your personal information when you use yarnimals.in. We collect only what we need to make, ship and support your orders.

Information we collect

• Order details: your name, email address, phone number and delivery address.
• Account details (if you create an account): your name, email, phone number and saved addresses. Passwords are stored only as secure, irreversible hashes. If you sign in with Google, Google shares your name, email address and an account ID with us — never your Google password, contacts or anything else.
• Payment status: whether and when an order was paid. Card, UPI and bank details are entered directly with Razorpay — we never see or store them.
• Messages you send us through the contact form, email or WhatsApp.
• Reviews you write: your star rating, review, any photos you add and the name you choose to show (e.g. “Priya S.”) are published on the product page, marked as a verified purchase. You can edit your review with the link we email you.
• Back-in-stock requests: your email address and the product, when you ask to be told it's back. We send one email when it's back in stock and then delete your address.
• Cart and wishlist: if you're signed in, the products in your cart and wishlist are saved to your account so they're there on any device you sign in on. If you're not signed in, they stay in your own browser only.

How we use it

• To process, ship and deliver your orders, and to send order, verification and shipping emails.
• To email you once when a sold-out product you asked about is back in stock.
• To email you once, a few days after delivery, asking how you liked your order.
• To respond to your questions, requests and complaints.
• To prevent fraud and keep the website secure.
• To meet legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

Who we share it with

We share only the information each service needs to do its job:

• Razorpay — to process online payments.
• Shiprocket and its courier partners — your name, phone number and address, to deliver your order.
• Resend — your email address, to send order, verification and back-in-stock emails.
• Vercel and Neon — our website hosting and database providers, who store data on our behalf.
• Google — pages visited, basic device information and shop activity (products viewed, added to cart and ordered, with order number and amount), through the Google tag, to measure how the shop is used and which of our ads lead to orders.
• Microsoft Clarity — how pages are used (taps, scrolling and anonymised recordings of visits), to find and fix confusing parts of the site.
• Government or law-enforcement authorities, when required by law.

Cookies

We use essential cookies to keep you logged in and, briefly, during email verification. We also use the Google tag (Google Analytics, Google Ads and Google Merchant Center), which sets cookies to measure how visitors find and use our shop — for example which products are viewed, how many visitors reach checkout, and which ads lead to orders. For an order we share only its order number, amount and the products in it — never your name, email, phone number or address, and never the one-time codes in links. You can block these cookies in your browser settings or with Google's opt-out add-on.

We also use Microsoft Clarity, which sets cookies to show us how visitors use our pages — where they tap, how far they scroll — including anonymised recordings of visits. Anything typed into forms is hidden, and pages showing your details (your account, checkout, order and tracking pages) are blurred in recordings. Clarity is not used on pages opened from emailed links. See Microsoft's privacy statement.

To see which pages are popular and how fast the site loads, we use Vercel Web Analytics and Speed Insights. They count page visits and measure loading speed without cookies and without identifying you; the data is aggregated and not used for advertising.

How long we keep it

We keep order records for as long as required for tax and accounting purposes. Account information is kept while your account is active; you can delete your account at any time under My Account → Profile. This removes your account, saved addresses, cart and wishlist straight away; records of orders you placed are kept as the law requires, no longer linked to an account.

Security

The website uses HTTPS encryption throughout. Access to customer data is restricted to the people who need it to fulfil your orders.

Your choices

You can view and update your profile and saved addresses, change your password, and delete your account under My Account. To request a copy of your data or a correction, contact us using the details below.

Children

Our products are for children, but the website is meant to be used by adults. We do not knowingly collect personal information from children.

Grievance officer

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its “last updated” date.