Terms & Conditions

About us

yarnimals.in (“the website”) is owned and operated by Yarnimals (operated by Jamila Nagda Wala), 119 Ammar Nagar, Indore, Madhya Pradesh 452002 (“Yarnimals”, “we”, “us”). By using the website or placing an order, you agree to these terms.

Our products

All products are handmade crochet items. Items listed in the shop are ready stock; custom, personalised and bulk orders are made to order on request. Small variations in colour, size and finish are part of their handmade nature and are not defects. Product photos are representative; we describe each product, its materials and approximate size as accurately as we can.

Products with small parts, such as safety eyes, are not intended for children under 3 years. Adult supervision is recommended for young children.

Prices & payment

• All prices are in Indian Rupees (INR) and include applicable taxes. Shipping charges, if any, are shown separately at checkout before you pay.
• Online payments (UPI, cards, net banking and wallets) are processed securely by our payment partner, Razorpay. We never see or store your card or UPI credentials. Cash on delivery is available on most pincodes (₹49 extra on orders under ₹499, shown at checkout).
• If a product is listed at an incorrect price due to an error, we will contact you before processing the order, and you may cancel for a full refund.

Orders

An order is confirmed once we receive payment, or once it is placed for cash on delivery. You will receive an order number and email updates. We may decline or cancel an order if a product becomes unavailable, if we cannot deliver to your address, or if we suspect fraud; any payment received will then be refunded in full.

Shipping, cancellations & refunds

Delivery timelines and charges are described in our Shipping Policy. Cancellations, replacements and refunds are covered by our Cancellation & Refund Policy.

Your account

You can check out as a guest or create an account with a verified email address. You are responsible for keeping your password confidential and for activity under your account. Please give accurate delivery and contact details.

Acceptable use

You agree not to misuse the website — for example by attempting to access other people's accounts or data, disrupting the service, or placing fraudulent orders.

Intellectual property

The Yarnimals name, logo, designs, product photos and website content belong to Yarnimals and may not be copied or reused without our written permission.

Limitation of liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights as a consumer under Indian law.

Governing law

These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts at Indore, Madhya Pradesh.

Grievance redressal

Changes to these terms

We may update these terms from time to time. The version shown on this page, with its “last updated” date, applies to orders placed after that date.